Privacy Policy for UDIR
Effective Date: May 01, 2025
UDIR ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, make a booking, or use our services. By using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect personal information to provide you with a seamless and personalized experience when booking and staying at our properties. The types of information we may collect include:
1.1. Personal Identification Information
Name
Email address
Phone number
Mailing address
Date of birth (if required for age verification)
Payment information (credit/debit card details)
Identification details (e.g., passport or government-issued ID for verification)
1.2. Booking and Stay Information
Booking details (dates, property type, number of guests, etc.)
Special requests (e.g., early check-in, late check-out, pet requests)
Feedback and reviews from your stay
Check-in and check-out information
Service requests during your stay (maintenance, housekeeping, etc.)
1.3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us recognize you and understand your preferences. You may control your cookie preferences through your browser settings.
2. How We Use Your Information
We collect and process your personal information for the following purposes:
2.1. To Provide Our Services
To process and confirm your bookings
To communicate with you about your reservation, stay, and any related services
To provide customer support, including addressing any inquiries or issues you may have
To facilitate payments and handle billing inquiries
To deliver any additional services requested, such as housekeeping or maintenance
2.2. For Marketing and Promotions
To send promotional emails, newsletters, or updates about new properties, offers, and services (with your consent)
To personalize marketing communications based on your preferences and interests
To conduct market research and improve our services
2.3. For Operational and Legal Purposes
To comply with legal and regulatory obligations
To maintain the security of our website and properties
To detect and prevent fraudulent activity
To manage legal disputes or claims
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following entities:
3.1. Service Providers
We may share your personal data with third-party service providers who assist us in operating our business, such as payment processors, email marketing platforms, and property management systems. These third parties are required to handle your information in accordance with applicable data protection laws.
3.2. Legal Compliance
We may disclose your personal information if required by law or in response to valid legal requests by public authorities, such as government agencies or law enforcement, in order to comply with legal obligations or protect our rights and property.
3.3. Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction. You will be notified of any such change in ownership through updates to this Privacy Policy.
4. Data Security
We take the security of your personal information seriously. We implement a variety of security measures to protect your data, including:
Encryption of sensitive data during transmission (via SSL/TLS)
Regular security audits to identify and address vulnerabilities
Secure storage of your personal information using industry-standard techniques
However, no method of transmitting or storing data is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely dispose of or anonymize it.
6. Your Rights and Choices
6.1. Access and Correction
You have the right to access the personal information we hold about you. If any information is inaccurate or incomplete, you may request corrections.
6.2. Data Deletion
You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., if required for legal or contractual purposes). Please contact us directly to make such a request.
6.3. Opt-Out of Marketing Communications
You can opt out of receiving promotional emails or newsletters at any time by following the unsubscribe instructions in the email or by contacting us directly.
6.4. Cookies and Tracking Technologies
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our website.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information.
8. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by UDIR. We are not responsible for the content, privacy practices, or policies of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. International Data Transfers
If you are accessing our website or services from outside of Lebanon, please be aware that your personal information may be transferred to and processed in countries with different data protection laws than those of your country of residence. By using our services, you consent to the transfer of your information to such countries.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@udirlb.com
Phone: +961 71 222 422
Address: Beirut, Lebanon
